Privacy Policy

1. Introduction

VM Hunter ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voicemail detection service and website at vmhunter.com.

2. Information We Collect

We collect information in the following ways:

• Account Information: Name, email address, company name, and billing information when you register for our service.
• Usage Data: Information about how you use our service, including API calls, timestamps, and performance metrics.
• Audio Data: Audio streams sent to our API for voicemail detection analysis.
• Technical Data: IP addresses, browser type, device information, and cookies.

3. How We Use Your Information

We use collected information to:

• Provide and maintain our voicemail detection service
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Improve our service through analytics and machine learning
• Detect, prevent, and address technical issues

4. Audio Data Processing

Audio streams sent to our API are processed in real-time for voicemail detection. Audio recordings are retained for 30 days from the date of the call to allow you to review and manage your call logs. After 30 days, audio data is automatically and permanently deleted from our servers.

Audio Data Management:

• You can request deletion of all audio recordings at any time through your dashboard or by contacting support
• You can request deletion of specific audio recordings individually
• Deletion requests are processed within 24 hours
• Once deleted, audio data cannot be recovered

5. Data Retention

We retain your account information for as long as your account is active. Usage logs and analytics data are retained for 12 months. You may request deletion of your data at any time by contacting support@vmhunter.com.

6. Data Security

We implement industry-standard security measures including:

• End-to-end encryption for all data in transit (TLS 1.3)
• Encryption at rest using AES-256
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• Access controls and authentication requirements

7. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist in operating our service
• Legal authorities when required by law
• Business partners with your explicit consent

8. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

9. Cookies

We use essential cookies to operate our website and optional analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings.

10. Refund Policy

VM Hunter offers a limited refund policy for paid subscription plans (Basic, Starter, Professional, and Enterprise). To be eligible for a refund, you must meet ALL of the following conditions:

• Timing: Refund requests must be initiated within 7 days of your first purchase date. After 7 days, all payments are final and non-refundable.
• Usage Limit: You must not have used more than 5% of your plan's monthly call allocation. If you have exceeded 5% usage, you are not eligible for a refund.
• First Purchase Only: Refunds are only available for your initial subscription purchase. Renewal payments, upgrades, and subsequent billing cycles are non-refundable.

How to Request a Refund:

• Send an email to support@vmhunter.com with the subject line "Refund Request"
• Include your registered email address and account details
• Provide the reason for your refund request

We will review your request and respond within 5 business days. If approved, refunds will be processed to the original payment method within 10 business days.

Non-Refundable Items:

• Enterprise custom plans and contracts
• Overage charges for exceeding plan limits
• Accounts terminated for Terms of Service violations
• Subscription renewals and recurring payments

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: