Khomp alternative for VICIdial: Khomp AMD vs VM Hunter
Khomp classifies calls in a SIP gateway that sits between VICIdial and your carrier. VM Hunter classifies on the dialer itself and leaves your call path alone. Here is how the two approaches differ and how to test them.
Khomp Analytics is an established call classification product with an official VICIdial integration. This page describes it from the VICIdial integration page and Khomp's own material, and VM Hunter from ours. Check with Khomp for current details, requirements and pricing.
How each one works
Khomp. VICIdial sends the SIP INVITE to the Khomp gateway, which forwards it to your carrier through its own routing. When the carrier answers, the gateway analyses the audio before passing the answer back, and returns a conclusion and a pattern that VICIdial acts on. Classification happens before the call reaches the dialer.
VM Hunter. VICIdial dials your carrier as it does today. At answer, an EAGI script streams the callee's audio to the VM Hunter service, which returns AMDSTATUS and AMDCAUSE in about two seconds. Nothing is added to the SIP path.
Side by side
| Khomp | VM Hunter | |
|---|---|---|
| Where it sits | A SIP gateway between VICIdial and the carrier | A script on the dialer, in the AMD step of the dialplan |
| Carrier routing | Calls route through the gateway's own routing | Unchanged: VICIdial dials your carrier directly |
| Decides from | Audio analysis in the gateway (Khomp describes acoustic patterns and signalling) | A transcript of the first two seconds, plus beep, tone and silence analysis |
| Result in VICIdial | A conclusion and a pattern per call | AMDSTATUS and AMDCAUSE, the same variables as built-in AMD |
| Call screening (iPhone, Google) | Check with Khomp | Labelled CALLGUARD_PHRASE; can be routed to an intro and an agent |
| Evidence per call | Check with Khomp | Transcript, reason and audio sample in the portal; CSV export |
| Other platforms | Check with Khomp | Asterisk, FreeSWITCH, Twilio (bridge, beta), WebSocket API |
| To try it | Contact VICIdial or Khomp | Free plan, 5,000 calls a month, no card; about 30 minutes to install |
When Khomp is the right choice
- You want classification to happen before the call reaches VICIdial, in a gateway you route through.
- You want the integration that the VICIdial Group supports directly.
When VM Hunter is the right choice
- You do not want to put a gateway in your SIP path or change carrier routing.
- You want to see what was said on any call the detector labelled, with the reason and the audio.
- Call screening is a meaningful share of your answers and you want to respond to it.
- You want to start on a free plan and test on one campaign the same day.
A one-day test
- Split one list at random into two campaigns: one through the Khomp gateway, one pointed at the VM Hunter routing extension.
- Same agents, same hours, recordings on for both.
- Next morning, listen to the first three seconds of 200 calls from each and mark what was there.
- Count people dropped separately from voicemails that reached agents, then compare agent talk time and abandon rate.
Setup for the VM Hunter side is in the VICIdial guide.
Questions
Is VM Hunter a Khomp alternative for VICIdial?
Do I have to change my carrier routing to use VM Hunter?
Can I run Khomp and VM Hunter side by side?
Which is more accurate?
How long does VM Hunter take to install on VICIdial?
Try it on one campaign
The free plan includes 5,000 calls a month, enough to run VM Hunter next to your current AMD for a day and compare the dispositions. No card needed.